A 75 year old woman, named Mona Shaw, says that she and her husband had an appointment for a Comcast technician to come to their home and install the Triple Play phone, Internet, and cable service. The couple says that the technician showed up two days later than he was suppose to and didn’t finish setting up the services. Two days later, Comcast cut off their services.
The Shaws went to the Comcast office and waited two hours before being told that the manager was gone for the day. The next Monday, Mona Shaw showed up with a hammer and smashed a keyboard and telephone and knocked over a monitor. She was arrested for disorderly conduct, given a three month suspended sentence, fined $345, and is banned from going to the Comcast offices for a year. The Shaws decided to go with Verizon and DirecTV for their phone and television services.
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